1. What is your 30-day money back guarantee?
We are confident that you will be 100% satisfied with your purchase from Castirondepot.com. However, if for any reason you are not satisfied with your purchase, please contact us as soon as possible ( but within 30 daysof receipt of your order) so that we may work diligently to resolve your problem. If we are unable to provide you with a satisfactory resolution, we will gladly return the entire purchase price of that item (shipping and handling excluded). In the event of a defective item, we will also refund shipping and handling costs.
2. How quickly are orders processed?
Most items are shipped within 3-5 business days. However, depending on where you live, please allow 2 to 3 weeks for delivery. All items are shipped via UPS Ground.
3. How are shipping costs calculated?
Shipping costs are calculated based on weight of object(s) being shipped and zip code of destination. Shipping costs are calculated by UPS through direct real time integration with our website.
4. How do I contact you if I have a question or problem?
The best way to contact us is by Email: customerservice@castirondepot.com.
You can also telephone us at: (516)804-4711.
5. Is my transaction secure?
Yes. All transactions are encrypted, and we use state-of-the art security.
6. What is your privacy policy?
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
7. Can I cook all kinds of food in high quality cast iron cookware?
Yes. Just as long as your cookware is well seasoned. However, avoid storing highly acidic foods (e.g. tomato sauce) in cast iron because the acid will damage the seasoning.
8. What is the best way to clean my cast iron cookware?
After cooking in your Old Mountain cookware, it can best be cleaned by putting in hot water and bringing to a boil. Never use detergent to clean seasoned cookware, as it will remove the seasoning. Also avoid putting hot cast iron into cold water. This can cause cast iron to warp or crack. After pouring out boiling water, wipe dry with a paper towel. If something sticks to the surface, dislodge it by simply using a spoon. Do not use any abrasive item to scrub cookware. Again, this can cut into the seasoned surface. While pan is still warm from washing, apply a fine coating of oil or spray on all surfaces. If metallic taste or signs of rust are noticed, simply wash with hot soapy water. Scour off the rust and then re-season your cookware.
9. What do I do if my cookware needs seasoning or re-seasoning?
Seasoning is a simple process of oil absorbing into the pores of your cast iron cookware leaving a black, nonstick surface. Follow instructions below if your cast iron cookware ever needs seasoning or re-seasoning.
1. Preheat oven to 350 degrees.
2. Wash cast iron cookware with hot soapy water and a stiff brush. Rinse and dry.
3. Completely coat inside and outside surfaces with melted vegetable oil or shortening. (Many people prefer lard or bacon fat.)
4. Place cookware on middle rack of pre-heated oven for 30 minutes. Remove cookware and wipe it almost dry to prevent pooling of shortening or oil. Place cookware back in oven for another 30 minutes.
10. How should I best store my cast iron cookware?
Store your cast iron cookware in a cool dry location. If storing with a lid, place a paper towel between the lid and base to allow circulation of air.
